Shipping Policy – Modern Shoes
Last Updated: November 1, 2026
This Shipping Policy applies to all purchases made through Modern Shoes.
At Modern Shoes, we are committed to providing a smooth, reliable, and convenient shopping experience. We carefully process and ship every order to ensure your shoes arrive safely and in excellent condition.
By placing an order with Modern Shoes, you agree to the shipping terms outlined below.
1. Order Processing Time
- Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
- THE HANDMADE SHOES NOT REFUNDABLE AND RETURNDABLE
- Processing times may vary depending on product availability, order volume, or additional verification requirements.
- Orders placed during weekends or holidays will typically begin processing on the next business day.
- Once your order has been dispatched, you will receive a shipping confirmation email.
Please note: Order processing time is separate from the estimated shipping time.
2. Estimated Shipping Time
We offer shipping to customers in the United States and selected international destinations.
Estimated delivery times vary depending on your location, shipping carrier, and customs procedures.
DestinationEstimated Delivery TimeUnited States (USA)7–15 business daysUnited Kingdom (UK)7–15 business daysEurope7–15 business daysRest of the World10–20 business days
Important Information:
- Delivery times are estimates and are not guaranteed.
- Shipping times do not include order processing time.
- International shipments may experience additional delays due to customs clearance.
- Delivery times may be extended during holidays, promotional events, or periods of high demand.
We appreciate your patience and understanding.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and shipping details, when available.
- Tracking information may take 24–72 hours to become active after shipment.
- You can track your package through the shipping carrier's website.
- If your order contains multiple pairs of shoes, items may occasionally be shipped in separate packages.
- When multiple packages are used, you may receive separate tracking numbers.
If you have not received tracking information after your order has shipped, please contact our customer support team.
4. Shipping Carriers
Modern Shoes works with reliable domestic and international shipping partners to deliver orders safely and efficiently.
The shipping carrier used for your order may depend on:
- Your delivery destination.
- Package size and weight.
- Warehouse or fulfillment location.
- Available shipping services.
We aim to select a suitable shipping service for every order.
5. Shoe Packaging & Delivery
At Modern Shoes, we understand the importance of protecting your footwear during transportation.
We take care to package shoes securely to help prevent damage during shipping.
- Shoes are packaged in suitable protective shipping materials.
- Original shoe boxes are included when available or as specified on the product page.
- Orders containing multiple pairs of shoes may arrive in separate packages.
- Packaging may vary depending on the shoe brand, style, and fulfillment location.
Please note: If original packaging is important to you, please review the product description before purchasing.
6. Customs, Import Duties & Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout:
- Customs duties and import taxes are the responsibility of the customer.
- These charges are not included in the product price or shipping fee.
- Customs processing times may vary depending on local authorities.
Modern Shoes does not control customs fees or delays caused by customs inspections.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please verify the following information before completing your purchase:
- Full name
- Street address and apartment or unit number
- City, state, and postal code
- Country
- Contact phone number
Incorrect or incomplete shipping information may result in delivery delays, returned packages, or additional shipping charges.
Modern Shoes cannot guarantee successful delivery when incorrect shipping information is provided.
If an order is returned due to an address error, additional shipping fees may apply before reshipment.
8. Change of Shipping Address
If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.
We will make reasonable efforts to accommodate address changes before your order enters the shipping process.
However:
- Address changes may not be possible once an order has been processed.
- Once a package has been transferred to the shipping carrier, delivery address modifications may be restricted.
- Additional carrier charges may apply to approved address changes.
Please contact us through the Contact Us page on our website.
9. Order Cancellations
If you wish to cancel your order, please submit your cancellation request as soon as possible.
- THE HANDMADE SHOES NOT REFUNDABLE AND RETURNDABLE
- Orders may be canceled before they enter fulfillment or are dispatched.
- Cancellation requests are subject to the current order status.
- Once an order has shipped, it can no longer be canceled as an unshipped order.
For orders that have already been delivered, please refer to our Refund Policy and Returns Policy for information about returning shoes.
10. Order Tracking
Tracking information is provided whenever available for the selected shipping service.
After receiving your shipping confirmation email, you can use the tracking number to monitor your delivery.
If your tracking information has not updated for an extended period or your order has passed the estimated delivery window, please contact our customer support team.
When contacting us, please provide your order number so we can assist you efficiently.
11. Shoes or Packages Damaged During Shipping
We take care to package our products securely. However, damage may occasionally occur during transportation.
If your shoes or package arrive damaged, please:
- Take clear photographs of the damaged shipping box.
- Photograph any damage to the shoes or original shoe packaging.
- Keep the shoes, packaging, and shipping materials.
- Contact Modern Shoes customer support as soon as possible.
- Include your order number and photographs of the damage.
Our team will review the issue and assist you with the appropriate next steps in accordance with our applicable policies and consumer protection laws.
12. Missing Items or Multiple Packages
If you order multiple pairs of shoes, your order may be shipped in separate packages.
Packages may arrive on different dates.
Before reporting a missing item, please:
- Review your shipping confirmation email.
- Check all tracking numbers associated with your order.
- Verify whether additional packages are still in transit.
- Inspect the contents of each delivered package.
If any shoes are missing after all packages have been delivered, please contact our customer support team with your order number and details of the missing item.
13. Lost Packages
If your package appears to be lost during transportation, please contact Modern Shoes customer support.
We will review the available tracking information and assist with a shipping carrier investigation when appropriate.
Depending on the circumstances, additional information may be required to investigate the missing shipment.
Any applicable refund or replacement will be handled according to our store policies and applicable consumer protection laws.
14. Packages Marked as Delivered but Not Received
If the shipping carrier marks your package as delivered but you cannot locate it, please follow these steps:
- Check your front door, porch, mailbox, building reception, or designated delivery area.
- Ask household members, neighbors, or building staff whether they accepted the package.
- Review the tracking information for delivery notes or proof of delivery.
- Contact the shipping carrier for additional delivery details.
- If the package still cannot be located, contact Modern Shoes customer support.
Please provide your order number and tracking information so we can review the situation and assist where possible.
15. Delivery Delays
Although we aim to deliver orders within the estimated shipping timeframe, occasional delays may occur due to circumstances outside our control.
These may include:
- Severe weather conditions
- Customs inspections or clearance delays
- Shipping carrier disruptions
- Public holidays
- High order volumes
- Transportation interruptions
- Remote delivery locations
- Unexpected logistical issues
We appreciate your patience and will provide assistance whenever possible.
16. Contact Us
If you have questions about shipping, order tracking, delivery times, damaged packages, or missing items, please contact Modern Shoes through our website's Contact Us page.
Our customer support team is here to help make your shopping experience as smooth as possible.
When contacting us regarding an existing order, please include your order number for faster assistance.
Modern Shoes – Premium Quality. Affordable Prices.
Thank you for shopping with Modern Shoes. We appreciate your trust and look forward to helping you step into your next favorite pair of shoes!
